The online shop, hereinafter referred to as is the exclusive property of Terra Toscana Srl, based in Via A. Barducci, 34 – 50063 Figline Incisa Valdarno (FI).

Terms and conditions of sale

  • All retail prices are in euros and are inclusive of VAT
  • All the wines in our online shop are available at our premises.
  • The website is updated several times a day
  • Shipments are always recorded in our accounts with a regular accompanying invoice
  • The published prices of the products may vary from year to year; therefore, Terra Toscana Srl reserves the right to make changes without prior notice
  • In the event that an incorrect price has been listed in error, Terra Toscana Srl reserves the right to cancel the sale
  • In the case of payment by bank transfer, the bank transfer receipt must be sent within 3 days from the date of purchase, otherwise the order will be cancelled
  • We do not sell wine products to persons under 16 years of age

For any complaints

E-mail: – Phone: +39 3356032567

Terra Toscana Srl is not liable in any way for loss of data or loss of earnings resulting from the use of the website and its content.
 In the same way, Terra Toscana Srl is not liable for the content of websites present via links within

Terra Toscana Srl apologises for any spelling, typing or translation errors in the text and accepts no liability for any moral or material damage resulting from these.

Defective goods / Damaged shipment

In the case of defective goods:

  • Defective goods may be returned to Terra Toscana Srl within 10 days from the date of delivery
  • The shipping and packaging costs for the return of defective goods are borne by the customer
  • Defective goods will be replaced by Terra Toscana Srl with the same article or, if out of stock, with another article of equal value

In the case of damaged shipments:

  • If more than one package is involved, return only the damaged package to the sender by signing the courier’s delivery note with the words “Con Riserva”.
  • If it is a shipment from a single package, damaged consignment, return the entire consignment to the sender

If the damaged product is out of stock, you will be contacted for a possible replacement, and if you do not find an alternative item in our catalogue, Terra Toscana Srl will refund the amount paid.

Any shipping costs for returning the damaged package to the sender and for returning the replacement item are entirely at our expense.

Right of withdrawal

Purchases on the website are subject to the provisions of Legislative Decree 206/05, which guarantees the right to withdraw, for any reason, from the purchase contract.

Terms and conditions of the right of withdrawal:

  • The purchased goods must be substantially intact
  • The right of withdrawal is reserved only to natural persons , thereby excluding purchases made by retailers or by those who in any way purchase for resale to third parties
  • The shipping costs of the returned goods are borne by the Customer
  • Upon arrival at our warehouse, the goods will be examined for damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal). Therefore we recommend taking the utmost care when preparing the package, and we recommend using the original packaging or other, as long as certified for shipments of bottles
  • In order to exercise this right, a notice to this effect must be sent to us, and within a further 15 days the goods must be returned to us

Steps to follow:

The declaration of intention to exercise the right of withdrawal, to be sent by email to within 10 days of receipt of the ordered goods, must contain the following data:

  • Order number and date
  • Invoice number
  • Identification code of the item subject to withdrawal as indicated on the invoice
  • Your bank details (IBAN code)

Before returning the goods, you must wait for a communication from our Customer Service team authorising the return.

Upon receipt of this communication, you have 15 days to return the returned goods to the following address:

Terra Toscana Srl – Via A. Barducci, 34 – 50063 Figline Incisa Valdarno (FI)

Refund times:

Terra Toscana Srl undertakes to reimburse the Customer within 14 working days of receipt of the goods, by crediting the amount corresponding to the value of the goods as shown on the invoice.

The aforementioned amount does not include shipping costs that are borne by the Customer. This is in accordance with Article 5, paragraph 6 of Legislative Decree no. 185 of 22/05/1999